Dashboards
Support dashboard
Open tickets, first-reply time, SLA hit, CSAT, and volume. Distinct from the helpdesk.
Open tickets, first-reply time, SLA hit, CSAT, and volume on one dark screen. The helpdesk still holds the queue. This is the scoreboard.
It is for support leads who already live in that queue, and want the pulse next to the rest of the company apps.
It runs on a private croft, behind company login.
The prompt
Build me a dark CX dashboard on Croft. Show open tickets, first-reply time, SLA hit, CSAT, and volume. This is the scoreboard, not the helpdesk.
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